Congratulations on Winning Dealer of the Year, as you know this award recognizes the top 2% of GM Dealers by region. To win a Dealer must be a top performer in Sales and Customer Satisfaction. Dealers also must show a commitment to these areas on a long term basis by retaining customers, using only Genuine GM Parts, participating in Standards for Excellence and maintaining compliance with the Essential Brand Elements program requirements.
To achieve long term success in a competitive industry like ours, the customer must be at the forefront of all that we do. The Dealer of the Year Award acknowledges this focus above all things. Thank you for your uncompromising dedication to our mutual customer - this commitment is the pathway to our successful future.
Congratulations to the Faulkner Team.
Mark L. Reuss
President, North America