The last 6 times I’ve been there, We have received impeccable service. We were taken in on arrival all 6 times. The People were courteous and Helpful. The waiting room was very clean and comfortable. I have and will always recommend this dealership to everyone. We’ve owned 17 cars in our 65 Years and by far the last two are our best. Thanks again for Your Service. ??????
Hi Colleen, we appreciate your feedback. We'd like the opportunity to discuss this with you. Please reach out to our General Manager at (267) 984-4658 at your earliest convenience to discuss how we can turn your experience into a positive one.
Hi Gerard, thank you for taking the time to leave a review for us at Faulkner Buick GMC Trevose. We're happy we could meet your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
I have had two cars in two years because you and gmc can not figure out what’s wrong.. the first car I insisted on replacing cause in a year you had it more than me. Had to increase my payment and you charged me 5k more for a car that should have worked and guess what same problem. Now you tell me gmc finally agrees there is a problem but it’s only a technical bulletin and just a new way to clean the carbon out. How about we figure out why there is a carbon build up and fix that. Just a thought as I got ripped off with two different cars within 2 years. Thanks Faulkner for standing behind your cars.
Sherrilynn, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like the opportunity to address your concerns. Please reach out to us directly at (267) 984-4658 when you have a chance. Thank you, and we look forward to hearing from you.
I purchased the car used in may with 25000 miles. According to the car inspection report with this purchase the brakes were at 7MM. I was told that the brakes had over half their life. After 11,000 miles I was told the brakes should be replace. They measured 5mm to 4mm. When I asked the measurements for new brakes I was told 11mm. Knowing this I feel I was misled about how much life were left on these brakes when I purchased this car and spent $300.00 for new brakes and rotor resurface.
John, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We would like the opportunity to address your concerns. Please reach out to us directly at (267) 984-4658 when you have a chance. Thank you, and we look forward to hearing from you.
John, we are very happy Dave and the rest of our team could provide you with a positive experience! We will be sure to pass along your encouraging comments to them! We are always more than happy to assist you if anything else comes up. Take care!
Thank you for leaving your feedback, Robert. We would like to get more details regarding your visit in hopes of turning your experience around. Please reach out to our General Manager at (267) 984-4658 so we may assist you in moving forward towards a resolution. We look forward to hearing from you.