1319 Reviews Found
Business Response
Lia, thank you for taking the time to let us know how we did. We hope you have a great day!
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Confirmed Service Customer
Very happy with the service department for getting me an appointment on the day I needed and having my vehicle ready the next day.
Julie M.
LANGHORNE
Business Response
Julie, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Daniel, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Handled quickly and everything taken care of
Anthony A.
WILLOW GROVE
Business Response
Anthony, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
2nd time they had to replace the front grill on my 2024 Sierra and never a problem getting it done under the warranty. Dave is a great service advisor
Matt M.
PHILADELPHIA
Business Response
Matt, thank you for your kind review; we are happy to pass along your comments. Thanks again for taking the time to leave us this information about your recent experience. Take care.
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Confirmed Service Customer
As a long time customer, being recognized and taken care of professionally is an important asset by my service writer Dave M. He never hesitates to go the extra distance for me and my wife. He is knowledgeable of our needs and our vehicles.
Thomas E.
OAKFORD
Business Response
Thomas, we're glad to hear you found our staff was so knowledgeable and helpful! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
The whole process was flawless and professional. From the moment you pull in to the receiving of your keys is convenient, Professional, and informative as to what my vehicle may need.
John M.
PHILADELPHIA
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Faulkner Buick GMC and we hope to see you again soon!
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Confirmed Service Customer
John Weiser is great! I have been meaning to fill-out this survey and never do. I really enjoy taking my Yukon to Faulkner. I usually chat with the salesman Charlie, its like seeing an old friend. I will miss talking with him when he retires. John has been great, always getting me scheduled in a promptly manner and not pushing all kinds of extra services that i am not interested in. However, since I drive a lot, I really try to use the accrued GMC points to do some of the services that are recommended. If i had 3 wishes, I would wish for a high top counter so that I could work from my laptop a little easier. Maybe a covered outside patio area to take work phone calls so not to annoy other customers. The last thing is the website for scheduling services is usually hard to work with or find an appointment that is convenient. Maybe preschedule appointments based on my driving habits, such as miles driven monthly. For GMC, it would be great if my App would work with my phone. I called GMC they said to try installing the App again, I;ve done it multiple times and it still does not work. I will have to call again.
Nicholas E.
LEVITTOWN
Business Response
Nicholas, we are very happy to have provided you with such a positive experience! Thanks for taking the time to leave a review.
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Business Response
Thomas, thank you for your kind words and this wonderful review! We sincerely value your business and look forward to your next visit!
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Business Response
We appreciate your positive review about your recent experience with us! We hope to see you soon!
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Confirmed Service Customer
Dealership would not apply discount I received from them in the mail. Instead I was given a discount form to mail in. When I arrived home to fill out the form for the discount I saw that the form's due date had already passed. The discount was for replacement of wiper blades. I believe that any discount mailed to my home from the dealership and used before its due date should be accepted at the dealership.
Richard M.
YARDLEY
Business Response
Richard, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at 215-961-2295 so we can assist you further. Pat Duffy General Manager PDuffy@FaulknerBuickGMC.com 215-961-2295
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Confirmed Service Customer
Friendly and very helpful. Gets the job done in a reasonable time . Dave is very helpful and informative.
Kenneth K.
BENSALEM
Business Response
Kenneth, thank you for your kind review; we are happy to pass along your comments to the team here at Faulkner Buick GMC! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Carlo, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
I enjoy having my vehicles serviced at This dealership.I know that the work is done by GM’s mechanics.I appreciate the military discount that is given. I will continue to have my vehicles serviced tat Faulkner
Louis K.
PHILA
Business Response
Louis, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
I have an awkward schedule and the associate name Anthony went above and beyond to make sure I was taking care of that in itself gives you a five star rating in my eyes
Paul P.
JENKINTOWN
Business Response
Paul, we're so glad that we were able to go above and beyond your expectations! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Vehicle was towed in because of shaking and a burning smell. I was told they found “nothing” and the car was fine to drive. On my next significant trip, the car repeated the same action…the burning and heat generated was so significant I again had the car towed (cost of over $300 due to the distance). And was informed that there was an issue with the brakes. Looking back, I noticed that the brakes were never examined on the first visit—despite the fact that any Google search shows that the brakes would be one of the top reasons. Failure to check the brakes when I first brought in the car, cost me the price of towing from a distance…and most likely more damage. I am disappointed that my first complaint was dismissed so easily…and without the full examination I had had brought the car in for in the first time.
Karen D.
BENSALEM
Business Response
Karen, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to our General Manager, Pat Duffy at PDuffy@FaulknerBuickGMC.com or 215-961-2295 when you have a chance. Thank you, and we look forward to hearing from you.
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Confirmed Service Customer
It was amazing as always. Service was very quick and also very thorough.
April M.
BENSALEM
Business Response
April, we're glad everything was completed quickly and to your satisfaction! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Business Response
John, we are so happy to read such a great review about Faulkner Buick GMC! Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
Within 1st 500 miles, My brand new Hummer EV SUV would not charge beyond 52% and it took a full week to fix the problem; Only to notice another problem show up for which I will have to go back for service again. Dampened my new car excitement. I understand that the new EV technology is still in its learning phase, Hence I am willing to give another chance. Thanks,
Deepak P.
YARDLEY
Business Response
We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!