Privacy Policies effective October 12, 2009
This is a General Motors Company ("GM") sponsored site. To view General Motors Company’s privacy statement click here: http://www.gm.com/privacy/#scope.
GM will have access to your name and other personal information you enter here. GM dealers and third parties will also have access to personal information you enter here and your browsing activities on this page in order to provide you the dealer locator services you are requesting. The role of each party is explained below and links to applicable privacy statements are provided.
Collection and Use of Your Information by GM
Information Directed to Our Dealers
When you complete a form on this website to ask a question of or request a quote from a GM dealer, the information you submit is forwarded by GM to the GM dealer you selected. Each GM dealer is independent of GM and the dealer you direct your communication to will have its own privacy statement. Please contact the dealer or visit the dealer’s website for more information on its privacy practices.
Changes to these Privacy Policies or Statements
This Privacy Statement is effective as of October 12, 2009
GM respects the privacy of its consumers and is committed to offering a secure and private means for online transactions. Your trust in our company, products and services is key to our success.
GM will never sell your personal information to any third party.
When you visit a GM site, information on your browsing habits may be collected and stored as anonymous, aggregate data. This information is used internally at GM to measure site activity and to improve the site. Information may include the time and length of your visit, the pages browsed, the site you visited just before and the name of your Internet Service Provider. Some data we collect is used to help expedite the performance of our site, such as a dealer inventory search. In addition, by storing certain data on our server, we improve the efficiency of our site for your future visits. The goal is to save you time and simplify your online experience.
The Dealer Pricing and Contact area within this site is designed for you to communicate with our GM dealer via a secure electronic format. Replies and messages are stored in your personal area. You are asked to provide your name, address and e-mail address and occasionally your telephone number, so that we may follow-up as necessary. We may use some of this information solely for our own marketing purposes but will not share it outside the General Motors company.
Links to Other Web Sites
Some links provided on this site may lead to sites furnished by independent site owners. The information presented therein is the sole responsibility of those site owners. GM, this dealer, their personnel and advertising agencies have no control or responsibility for the content of independent sites and provides these links to its visitors for their convenience.
Content for the U.S. Market Only
Material contained in this site pertains to products and services for the USA market only. The information contained herein is designed to be as comprehensive and factual as possible. The right is reserved by GM and its dealers to make changes at any time, without notice, in prices, colors, materials, equipment, specifications, models and availability.
Faulkner Pontiac-Buick-GMC POLICY
CONCERNING PROTECTION OF CUSTOMER INFORMATION
It is the policy of Faulkner Pontiac-Buick-GMC to take reasonable steps to protect the personal information of our customers. At a minimum, we will comply with the FTC Safeguards Rule, implementing the provisions of the Gramm-Leach-Bliley Act as they pertain to automobile dealerships.
The requirements of the Safeguards Rule, and our policy with respect to each, follow.
Faulkner Pontiac-Buick-GMC shall designate both a Compliance Officer and an Assistant Compliance Officer at each Faulkner Pontiac-Buick-GMC facility. Both the Compliance Officer and the Assistant Compliance Officer shall receive the same training (described below). In the event the Compliance Officer [at any given location] becomes unable or unwilling to continue serving in that capacity, the Assistant Compliance Officer shall assume the Compliance Officer’s duties until such time as a new Compliance Officer can be designated and trained. The Assistant Compliance Officer may be made the Compliance Officer, in which case a new Assistant Compliance Officer shall be designated and trained. It is the policy of Faulkner Pontiac-Buick-GMC to never be without a Compliance Officer.
The Compliance Officer shall be a management level employee of Faulkner Pontiac-Buick-GMC who has completed the requisite training and has never been convicted of a felony involving moral turpitude. The Compliance Officer must have the education, training and work experience necessary to reasonably be able to execute the duties of that office.
The Compliance Officer shall conduct a risk assessment following the natural flow of customer information both inside and outside the dealership premises. The risk assessment shall identify how information is obtained from customers, how it is recorded, how it is transmitted, used, stored and, ultimately, destroyed. For each of those stages in the information cycle, the risk assessment shall identify (i) how unauthorized access to the information might occur; (ii) what steps the dealership is currently taking to prevent such unauthorized access to customer information; and (iii) what steps could be taken to prevent unauthorized access to customer information.
The Compliance Officer shall be responsible for ensuring that site-specific safeguards are designed and implemented. The safeguards shall address, at a minimum, the following items:
(i) Creation of secure document areas and procedures;
(ii) Selection, training and management of personnel entitled to handle customer information;
(iii) Establishment of secure storage facilities for customer information; and
(iv) Secure written agreements or contract addenda from lenders and vendors who process confidential customer information affirming compliance with the Safeguards Rule.
The Compliance Officer shall ensure that the information safeguards are audited no less than once per quarter, and the results of those audits recorded and stored.
It is the policy of Faulkner Pontiac-Buick-GMC to contract only with outside vendors and lenders (collectively, “Service Providers”) that are capable of ensuring the security of our customers’ personal information. To achieve that end, all Service Providers doing business with Faulkner Pontiac-Buick-GMC shall be required to (i) describe in writing the procedures they have in place to ensure the security of our customers’ personal information; and (ii) execute and return contract addenda that obligate them to adequately protect our customers’ personal information.
Each Service Provider with which Faulkner Pontiac-Buick-GMC does business pursuant to an oral agreement shall, as a condition of continuing its relationship with Faulkner Pontiac-Buick-GMC, execute a written Safeguards Agreement obligating the Service Provider to adequately protect our customers’ personal information.
With the passage of time and the employee turnover normal to this industry, it is possible that elements of this policy may fall out of practice. This must not be allowed to happen. To prevent an erosion of the protection this policy seeks to create, the Compliance Officer shall conduct an audit no less than once per quarter to determine the continued effectiveness and implementation of this policy. In addition, an audit shall be conducted in the event a new computer network is installed, a breach of information security is detected, or other changed circumstance makes such an audit appropriate. The results of all such audits shall be recorded and stored.