1516 Reviews Found
Confirmed Sales Customer
this is the third car in a row , that we dealt with steve .Faulkner will always be our first choice when shopping for a new vehicle..
John R.
LANGHORNE
Business Response
Hi there, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Faulkner Buick GMC Trevose
Was this review helpful?
Confirmed Service Customer
I went in with a nail in my passenger front tire. I was told there was no nail, however, that my back tire needed to be replaced. I explained how I was getting messages my front passenger tire was low on air and when I would fill it the message would go away for a few days and then come back on. I told him I saw a nail in the tire. The tech said the front tire is fine and maybe the car's alert system was confused, that I needed a new rear tire, that the front was fine but said he'll double check it. So I purchased a new tire and the tires were rotated. He assured me the tire I thought had a nail in it did not. On Saturday, I received a message that the driver rear tire needed air. I went to the dealer and when they checked the rear tire, they found the nail that they couldn't find earlier in the week that they supposedly double checked for. So that tire was able to be repaired. However, it should have been done at the first visit earlier that week. I had to fight to get them to let me come in Saturday. I am upset because I pay a premium by going to the dealer and I expect excellent service for that premium and I don't feel I ever get it.
Charlotte M.
LEVITTOWN
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact Pat Duffy our General Manager at PDuffy@FaulknerBuickGMC.com or 215-961-2295 to discuss your concerns, as your satisfaction is of utmost importance to us.
Was this review helpful?
Confirmed Service Customer
Came in without an appointment due to sudden flat tire. Faulkner replaced tire under road hazard warranty without any issues. Work was done very promptly. Very impressed with the service I received.
Richard S.
HOLLAND
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Faulkner Buick GMC Trevose and we hope to see you again soon!
Was this review helpful?
Confirmed Service Customer
Nothing impressive, just regular business like any other dealer.
Felix G.
SOUTHAMPTON
Business Response
Thank you for choosing Faulkner Buick GMC Trevose as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
Was this review helpful?
Confirmed Service Customer
My issue wasn’t covered under my warranty and was very expensive. I just wish I could’ve gotten maybe a 10%discount or something
Kirsten T.
PHILADELPHIA
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you so much again for your feedback! We hope you have a great day!
Was this review helpful?
Business Response
Thank you for your review! We're glad to know that your experience was satisfying. Have a wonderful day!
Was this review helpful?
Business Response
Thank you for the positive rating! We appreciate you taking the time to let us know how we did. Take care!
Was this review helpful?
Business Response
Thank you for the positive rating and review! We hope to be of service to you again in the future. Best wishes!
Was this review helpful?
Confirmed Sales Customer
Jerry Bradbury, most especially, and all members of the Faulkner team were welcoming, friendly and extremely helpful. While buying a car is time consuming and involves making many decisions, we found the staff to be thorough in explanations and understanding of our needs and expectations.
Rita W.
GLENSIDE
Business Response
Our entire team works together with your budget to get you the best deal possible. We are glad you are satisfied with your purchase. Have a great day!
Was this review helpful?
Business Response
We are so glad to see that you received excellent service during your purchase. We pride ourselves in great customer service and will continue to provide you with a stellar experience.
Was this review helpful?
Confirmed Service Customer
Great place. Friendly and professional. Best dealer I have ever worked with!
Michael Z.
LANGHORNE
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Was this review helpful?
Business Response
We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you so much again for your feedback! We hope you have a great day!
Was this review helpful?
Business Response
We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Business Response
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience. We're looking forward to your next visit with us!
Was this review helpful?
Business Response
Hi, we really appreciate your positive review! We sincerely value your business and look forward to your next visit!
Was this review helpful?
Confirmed Service Customer
All my concerns were addressed. Friendly, attentive staff.
Sylvette L.
PHILADELPHIA
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you so much again for your feedback! We hope you have a great day!
Was this review helpful?
Confirmed Service Customer
It always is a great service experience at Faulkner Buick.
Harshad P.
BENSALEM
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Faulkner Buick GMC Trevose and we hope to see you again soon!
Was this review helpful?
Business Response
Greetings! Our staff is committed to providing each of our clients with the best automotive experience!
Was this review helpful?
Confirmed Service Customer
Pat Greer was so professional and friendly as he always is whenever I bring my car in for service. I requested a shuttle ride to my office but had just missed the driver. One of the attendants drove me to my office just about a mile away so that I didn't have to wait for the shuttle driver. Excellent customer service!!!
Carol C.
PHILADELPHIA
Business Response
Hello! It's our commitment to ensure quality customer care by providing friendly and professional service to our guests. We sincerely value your business and look forward to your next visit!