1025 Reviews Found
Business Response
Gerald, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Was this review helpful?
Confirmed Service Customer
Employees always nice and pleasant and fast service
Kenneth C.
BENSALEM
Business Response
Kenneth, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Was this review helpful?
Confirmed Service Customer
Once you are able to get an appointment everything else is a breeze. You are welcomed and serviced quickly. All is good with this dealership.
Diane W.
PHILA
Business Response
Diane, we're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Business Response
Audrey, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
Was this review helpful?
Confirmed Service Customer
Everyone from sales to service has been awesome! Will definitely be recommending Faulkner for sure and will be continuing to buy my vehicles there! Well done!
Shawn D.
PHILADELPHIA
Business Response
Shawn, we are very happy to have provided you with such a positive experience! Thanks again for the recommendation, and have an amazing day!
Was this review helpful?
Business Response
Charles, we are glad we could help! Thank you so much again for your feedback! We hope you have a great day!
Was this review helpful?
Confirmed Service Customer
The service was speedy, efficient, and suited all my needs. The service technician was more than helpful. Excellent on every level.
Joseph S.
PHILADELPHIA
Business Response
Joseph , we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Faulkner Buick GMC
Was this review helpful?
Confirmed Service Customer
There was a problem with the radio system where the screen went black and when you shut the car off the radio would still play and the battery could possibly go down. The problem was diagnosed in the major part – the brain of the unit – was overnighted and put in and I got my car back.
Mitchell B.
PHILADELPHIA
Business Response
Mitchell, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Business Response
Linda, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Was this review helpful?
Business Response
Warren, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Was this review helpful?
Business Response
Amanda, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Was this review helpful?
Confirmed Service Customer
The service agent was not welcoming and dismissive. He continuously addressed me in a way I did not appreciate. My service was simple but my journey to get answers regarding the necessary interventions for my vehicle and receive my car back was complex and completely disorganized, which wasted my time. My family and I have had our cars serviced here plenty of times before and never experienced such frustration to the point that we chose to get service at a different dealership entirely.
Nya G.
PHILADELPHIA
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact Pat Duffy, General Manager at PDuffy@FaulknerBuickGMC.com, or 215-961-2295 to discuss your concerns, as your satisfaction is of utmost importance to us.
Was this review helpful?
Confirmed Service Customer
I was pleased with the services and the value to my time. I really appreciated the ride to and from my drop-off and pick-up. The drivers were kind and knowledgeable.
Denise J.
PHILADELPHIA
Business Response
Denise, we're glad to hear you found our staff was so knowledgeable and helpful! If you have any further questions, please give us a call. We're always happy to help!
Was this review helpful?
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
Was this review helpful?
Business Response
John, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!
Was this review helpful?
Business Response
Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing Faulkner Buick GMC and we hope to see you again soon!
Was this review helpful?
Confirmed Service Customer
Service person John was pleasant and to the point; all was taken care of, except work was extended an extra day because of overabundance of vehicle work.
David S.
BENSALEM
Business Response
David, thank you for your kind review; we are happy to pass along your comments to the team here at Faulkner Buick GMC! If you have any further questions, please give us a call. We're always happy to help!
Was this review helpful?
Confirmed Service Customer
It really starts with the service receptionist. When I make a appointment on line our through chat it seems to get a little complicated with making the appointment. So I always confirm by calling into the GMC service to confirm. When I hear voice it makes me feel like I’m talking to family. I get the reassurance that everything is set up and that I’ll be getting the best service. I felt the same when you were working out of the Cadillac service area through your renovation. When I went to pick up and pay there she was with a sense of reassurance that GMC will be back to normal operation shortly. I’ve always had great workmanship from your mechanic but it’s the ease and the family atmosphere that keeps me coming back. Oh nice touch with the red GMC Arcadia in the service area . I’m thinking about another one. Congratulations on your new service area. It looks great. Gary Maurer
Gary M.
NEWTOWN
Business Response
Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing Faulkner Buick GMC and we hope to see you again soon!
Was this review helpful?
Confirmed Service Customer
It was noticed that my car needed a few things while getting an oil change, so it was mentioned and we are bringing it back to get fixed. Thank you!
Jennifer P.
NEWTOWN
Business Response
Hi, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Was this review helpful?
Confirmed Service Customer
Very friendly and fast service. And they even wash my truck when it was finished.
Joseph M.
FAIRLESS HLS
Business Response
Hi, our staff is committed to providing each of our clients with the best automotive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!