1364 Reviews Found
Confirmed Service Customer
Very kind and courteous to my needs, wish all customer service was like this!
Samantha R.
BENSALEM
Business Response
Samantha, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Faulkner Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
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Business Response
James, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Linda, it is great to hear everything was done quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Lois, we're glad everything was completed quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
It took about 1 1/2 hours for my service to be completed. They washed the car… very pleased with Faulkner service
Joanne Z.
LANGHORNE
Business Response
Joanne, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Carol, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
James Dave and John are truly professionals
Daniel M.
PHILADELPHIA
Business Response
Daniel, thank you for your kind review; we are happy to pass along your comments to the team here at Faulkner Buick GMC! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
I arrived on time. Was taken right back and checked in. Within an hour I was told what my car needed and the price for the service. My car was done in an hour and I received a senior discount which is awesome
Clare T.
PHILADELPHIA
Business Response
Clare, it is great to hear everything was done quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Had a very pleasant experience while waiting for my vehicle to be serviced.
Michele T.
PHILADELPHIA
Business Response
Michele, we want all our clients to have a comfortable and stress-free experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Dolores, thank you so much for the positive review! We look forward to your next visit! Take care!
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Business Response
We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
I purchased a gmc certified used Acadia around 10 months ago when brought the car in for inspection the car need $1000 worth of work I only drive this car 8miles each way to work I only put about 4000 miles on it and the worm part we’re so loose they would not pass inspection I guess buying certified does mean anything also I pay about $2000 for a warranty but those parts are not covered so my experience was not great
Joseph M.
WARMINSTER
Business Response
Joseph, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to Pat Duffy General Manager at PDuffy@FaulknerBuickGMC.com or 215-961-2295 so we can assist you further.
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Business Response
Carollynn, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
John the service writer was informative about what needed to be serviced. Answered my questions & kept me informed. Excellent experience. Thank you!
Sophia L.
PHILA
Business Response
Sophia, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
One of the issues was my new car trunk was not always opening. Service said they ckd it snd it was fine. Well two days ago it would not open. Had to do many approaches snd then it finally opened. ? That was after leaving car there for hours ? Still not trusting this will happen again. They should have inspected a few times
Ann M.
HOLLAND
Business Response
Ann, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us to discuss your concerns, as your satisfaction is of utmost importance to us. Pat Duffy General Manager PDuffy@FaulknerBuickGMC.com 215-961-2295
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Confirmed Service Customer
Service writer did an excellent job of informing me of what I needed to have done
June C.
PHILADELPHIA
Business Response
June, our staff is committed to providing each of our clients with the best automotive experience! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Service Customer
Your employees are always so friendly & nice, Kevin was our service attendant this time & he went over what was done to our vehicle & took time to explain things.
Kenneth C.
BENSALEM
Business Response
Kenneth, thank you for your kind review; we are happy to pass along your comments to the team here at Faulkner Buick GMC! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Confirmed Service Customer
i just don’t think an oil change should take 2+ hours when you have an appointment scheduled at a certain time. If it’s busy then it shouldn’t be overbooked with appointments if it’s not going to be done within reasonable time of said appointment time
Lexis G.
LANGHORNE
Business Response
Lexis, we strive for 100% satisfaction, and we regret to find out that this was not the case. If you're ever in need of more help, please let us know!
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Confirmed Service Customer
I went in for service and my appointment was timely and the staff were accomading
Stephanie S.
PHILADELPHIA
Business Response
We're happy you found our staff to be so supportive during your experience here at Faulkner Buick GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
James and the BG staff always provides excellent service.
Stephen S.
PHILADELPHIA
Business Response
Stephen, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.