1373 Reviews Found
Confirmed Service Customer
My concern was handled quickly. My loaner car request was also expedited. What I thought was urgent (service transmission at 2500 miles) was just a contact in the shifter handle.
Arthur R.
NEWTOWN
Business Response
Hi, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help! Take care!
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Confirmed Service Customer
Great except should be a sign that says "pull into bay when costumers drive in to drop vechile off for service," to waste less time, other then that excellent service and treatment.
Valued D.
WILLOW GROVE
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help! Take care!
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Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Faulkner Buick GMC Trevose. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Everyone in the service department was kind and courteous I couldn't believe that Faulkner GMC had complimentary coffee and snacks
Alfred J.
PHILADELPHIA
Business Response
Hi there, thank you so much for your positive comments about Faulkner Buick GMC Trevose! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Woman carried on about Susan returning a courtesy vehicle with maybe a gallon less gas than when she got it. She drove 48 miles. Woman told her to take car and put two gallons of gas in it. We said we have been customers for 30 years, and the fellow checking in the car let it go. Woman could care that we are long-time customers.
Jed W.
YARDLEY
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us to discuss your concerns, as your satisfaction is of utmost importance to us. Pat Duffy General Manager PDuffy@FaulknerBuickGMC.com 215-961-2295
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Business Response
Hi there, thank you so much for your positive comments about Faulkner Buick GMC Trevose! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Wow, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Had issues with Entertainment system! First, ON Star was not working, called them on toll free # told it was a hardware problem go to Dealer! Turned off car then turned on, and On Star was working, but then keypad froze and couldn't make phone calls, then pre=set radio stations wouldn't work. Next day all working! Brought car to you, saw error code but couldn't find a problem! Told if it does it again,make a service appt. Not to reassuring!
Dennis O.
BENSALEM
Business Response
Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
We're glad everything was completed quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Faulkner Buick GMC Trevose
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
Always professional and on time when accepting my car for service. Also, I like the information provided when my car needs additional service. The reason I come to Faulkner other than the reasons previously stated is that I feel very comfortable with the employees and that the work will be done correctly.
John M.
PHILADELPHIA
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Faulkner Buick GMC Trevose and we hope to see you again soon!
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
I was charged for something that I was told that was free service.(courtesy car)
Lafayette F.
PHILADELPHIA
Business Response
Hi there! We will take your comments into consideration to improve for the near future. Thank you again for choosing Faulkner Buick GMC Trevose and we hope to see you again. Pat Duffy General Manager PDuffy@FaulknerBuickGMC.com 215-961-2295
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Confirmed Service Customer
I was greeted by a technician upon my arrival. He was pleasant and helpful and directed me to a salesperson inside the building.
Denise F.
WILLIAMSTOWN
Business Response
Hello, we really appreciate your feedback! We hope to see you soon!
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Business Response
Hello, we are glad we could help! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Staff is friendly and helpful in answering questions, about my truck. I like coming there. Keep up the good work.
Tyrone B.
BENSALEM
Business Response
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for the great review!
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Confirmed Sales Customer
My experience was wonderful. Everyone was very friendly and went above and beyond to help us.
Tina K.
PHILADELPHIA
Business Response
Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
I Always Trust You Guys With My Car.Anytime I Call With A Issue You Guys Tell Me Bring My Car Right In So You Can Check It.My Problems Are Always Fix.I Never Feel Like I Am Being Ripped Off Like I Use To Feel About Other Mechanics.Thank You For The Great Job That You Do.
Tonya F.
PHILADELPHIA
Business Response
Hi, thank you so much for the positive review! Thank you again for leaving us this response!
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Confirmed Service Customer
very happy with the customer service since day one I went in the lease my vehicle.
Jessica C.
LEVITTOWN
Business Response
Hi, we are very happy we could provide you with a positive experience! Hi, thanks for taking the time to leave a review.
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Confirmed Service Customer
I have always had a good experience in dealing with Faulkner. I also deal with your Cadillac and Toyota dealerships.
John N.
WARRINGTON
Business Response
Hello, we are glad we could help! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!