1319 Reviews Found
Business Response
Joseph, we're happy to hear you had such a positive experience with our team! Thank you for choosing Faulkner Buick GMC and we hope to see you again.
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Business Response
We are very happy we could provide you with a positive experience! We hope to see you soon!
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Business Response
We're glad everything was completed quickly and to your satisfaction! We hope to see you soon!
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Confirmed Service Customer
The service was good, took quite awhile, but I hope my licensing problem, which has been a big continuing problem will finally be settled.
David K.
BRISTOL
Business Response
Thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Attentive staff. Very efficient scheduling system.
Gerald M.
LEVITTOWN
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to see you soon!
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Confirmed Service Customer
Again a great experience at your dealership, Mr, James Schemecke very professional and customer friendly expertise are above and beyond the call off duty, I recommend him the employee off the month for the rest off the year.
Eric M.
PHILADELPHIA
Business Response
Eric, we're happy you found our staff to be so supportive during your experience here at Faulkner Buick GMC. Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
My experience for service was fast and organized from start to finish.
Daniel M.
HUNTINGDON VY
Business Response
Daniel, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
This experience was excellent but because of the poor experience we had with the sales side, I don’t think we will purchase another vehicle from Faulkner once my lease is up.
Michaela S.
PHILADELPHIA
Business Response
Michaela, thank you for reaching out to us. We regret to hear about the situation you have described. We'd like the opportunity to turn your experience around. Please reach out to us at at your earliest convenience to discuss how we can turn this experience into a positive one. Pat Duffy General Manager PDuffy@FaulknerBuickGMC.com 215-961-2295
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Confirmed Service Customer
Fixed the problem with the car , had wait extra day for part
Edward P.
BENSALEM
Business Response
Edward, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
A quick turn-around and a sound professional approach to customer service. Thorough diagnosis of vehicle problems and a clear repair options. I like that in a company.
Nnamdi O.
CHELTENHAM
Business Response
Thank you for sharing your positive experience! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Could not have been better. Great service advisor and great service!!
Raymond E.
SOUTHAMPTON
Business Response
Raymond, we're happy you found our staff to be so supportive during your experience here at Faulkner Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
The car maintenance was fine I guess but I requested a loaner in advance of the appt and when I got there James said there was no loaner available and that I Should not have expected one since I reserved online. Even though requesting a loaner is part of the online process. He acted As if it was my fault for using the online reservation process. The attitude I got was very cavalier; no apology or any hint of empathy but was instead offered that I could wait or reschedule. I’m a customer and this felt like a big FU. Plus It ended up costing me 50 bucks for an Uber because I couldn’t wait and it turned out to be an all day repair. Need someone to explain to me why you have an online system If it can’t be counted on to actually make the arrangements. Why didn’t someone call me in advance to let me know that no loaner was available? The attitude I got from James is what bothered me the most. Total indifference.A service department should be more focused on customer service not just getting the car fixed. Was not a good experience.
Anthony L.
CHURCHVILLE
Business Response
Anthony, thank you for reaching out to us. We regret to hear about the situation you have described. We'd like the opportunity to turn your experience around. Please reach out to us at 215-961-2295 at your earliest convenience to discuss how we can turn this experience into a positive one. Pat Duffy General Manager PDuffy@FaulknerBuickGMC.com 215-961-2295
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Business Response
We're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
I needed to have my car inspected. Everyone was very professional and I was told what I needed to have done. After my car was finished it was washed and given back in excellent condition. Thank You
Brian M.
PHILADELPHIA
Business Response
Brian, thank you for your kind review; we are happy to pass along your comments to the team here at Faulkner Buick GMC! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Allen, we're happy you found our staff to be so supportive during your experience here at Faulkner Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Kathleen, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Great customer care service dept is great Jim my service writer does a great job.
Bill L.
PHILADELPHIA
Business Response
Bill, we're happy you found our staff to be so supportive during your experience here at Faulkner Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
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Business Response
John, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Every staff member I came in contact with was friendly and helpful. Maintenance work was done promptly and efficiently. While waiting, the folks at Faulkner had a genuine respect for all their customers time.
Patrick D.
TREVOSE
Business Response
Patrick, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Paul, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!