Confirmed Service Customer
The car maintenance was fine I guess but I requested a loaner in advance of the appt and when I got there James said there was no loaner available and that I Should not have expected one since I reserved online. Even though requesting a loaner is part of the online process. He acted As if it was my fault for using the online reservation process. The attitude I got was very cavalier; no apology or any hint of empathy but was instead offered that I could wait or reschedule. I’m a customer and this felt like a big FU. Plus It ended up costing me 50 bucks for an Uber because I couldn’t wait and it turned out to be an all day repair. Need someone to explain to me why you have an online system If it can’t be counted on to actually make the arrangements. Why didn’t someone call me in advance to let me know that no loaner was available? The attitude I got from James is what bothered me the most. Total indifference.A service department should be more focused on customer service not just getting the car fixed. Was not a good experience.
Anthony L.
CHURCHVILLE,
PA
Business Response
Anthony, thank you for reaching out to us. We regret to hear about the situation you have described. We'd like the opportunity to turn your experience around. Please reach out to us at 215-961-2295 at your earliest convenience to discuss how we can turn this experience into a positive one. Pat Duffy General Manager PDuffy@FaulknerBuickGMC.com 215-961-2295
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