Confirmed Service Customer
After being told I would be called with an update on my car (check engine light was on) I had to follow up repeatedly to get news. When I picked my car up (had to go find it in the parking lot) I found it dirty with paper mats and service tickets still on the mirror. Like the Envision, expect better service.
Michael F.
HAMILTON,
NJ
Business Response
Michael, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at your earliest convenience to discuss how we can turn this experience into a positive one. Pat Duffy General Manager PDuffy@FaulknerBuickGMC.com 215-961-2295
Was this review helpful?
Other reviews that may be helpful
Confirmed Service Customer
Decent waiting period for car to be completed. Check-in was slow - not enough service agents on duty to handle volume.
Confirmed Service Customer
John was patient working to figure out the solution to my problem
Confirmed Service Customer
I brought my Buick Envision in for a PA inspection, and emissions test. Very easy to schedule, and get a fast appointment.
Confirmed Service Customer
From point of drop-off to the end invoice. All service, customer service, technicians; and sales staff have always treated me with respect, assistance...